Mario Rubio
Cloud Engineer & Multi-Certified IT Professional
About Me
Hello and welcome!
I'm a seasoned AWS Operations Engineer with over 18 years of experience in IT support, cloud administration, and infrastructure management. My journey in the IT world has been fueled by a passion for technology and its potential to transform the way businesses operate. For me, IT isn’t just about solving problems—it’s about unlocking new opportunities, tackling intriguing challenges, and delivering real, impactful value.
I’ve always believed in the importance of staying ahead in this fast-paced, ever-evolving tech landscape. Continuous learning has been a key part of my career, allowing me to thrive in dynamic environments and consistently bring cutting-edge solutions to the table.
My expertise lies in cloud solutions, especially with Amazon Web Services (AWS). From managing compute resources to optimizing storage, ensuring smooth content delivery, and safeguarding data, I’ve got you covered. Over the years, I’ve mastered a wide array of AWS services, from EC2, S3, and Lambda, to CloudFormation, CodeCommit, and Pipelines—all designed to keep operations running smoothly and efficiently. You'll find more details in my professional highlights.
Collaboration has always been at the core of what I do. I’ve had the pleasure of working with diverse IT teams and professionals, making sure our strategies align perfectly with business goals and client needs. My leadership experience in guiding teams and managing projects has been instrumental in delivering innovative, cost-effective solutions that drive success.
At the end of the day, my mission is simple: to harness the power of technology to help businesses operate at their best.
Thank you for stopping by, and I hope we get the chance to collaborate soon!
Certifications
AWS:
Micosoft Azure:
Micosoft Azure:
Linux:
CompTIA:
CompTIA Infrastructure:
CompTIA Cybersecurity:
Google:
What I Bring to the Table
- Amazon Web Services (AWS): With years of hands-on experience in AWS, I specialize in designing and managing cloud infrastructures that are secure, scalable, and optimized for performance. From computing power to storage solutions, I’m well-versed in leveraging services like EC2, Lambda, RDS, S3, and CloudFront to meet business needs. I’m also passionate about cost optimization and have a strong track record of implementing strategies like Reserved Instances and Spot Instances to save on cloud costs.
- DevOps & Automation: I thrive on automating workflows and infrastructure provisioning. Whether it’s setting up CI/CD pipelines using GitHub, GitLab, or AWS CodePipeline, or automating routine tasks using Python and Bash, I ensure efficiency and reliability in the process. I also have experience with Docker for containerization, helping to scale applications effectively.
- Cloud Migrations: I’ve led numerous migrations, seamlessly transitioning on-premises infrastructures to the cloud, minimizing downtime, and ensuring smooth operations throughout the process.
- Systems Administration & Platform Management: In addition to AWS, I’m experienced in managing key platforms like Google Workspace, NetSuite, Jira, Office 365, and Microsoft Server, ensuring seamless integration and workflow optimization. My server management expertise spans both Linux and Windows environments, with a focus on security and performance.
- Founder of Cloud Support Experts: As the founder of Cloud Support Experts (cloudsupportexperts.com), I manage the IT infrastructure and applications for several companies. This entrepreneurial venture allows me to apply my expertise to help businesses optimize their operations, enhance security, and adopt cloud solutions tailored to their needs. Through this, I’ve supported companies across various industries in embracing technology for better performance and growth.
- Security & Networking: Security is at the forefront of what I do. I’m experienced in configuring network security appliances, including firewalls, and securing environments using AWS tools like IAM, KMS, and VPC. Monitoring and proactive issue resolution are equally important, and I utilize tools like Qualys, New Relic, and Datadog to keep systems secure and performing optimally.
- Leadership & Collaboration: In my leadership roles, I’ve managed IT and cloud teams, driving both performance and innovation. Whether it’s training teams or leading projects from conception to completion, I’m focused on aligning technical solutions with business goals. I’ve also worked closely with cross-functional teams to deliver cloud solutions that drive results and improve efficiency.
- Documentation & Knowledge Sharing: I believe in the power of clear, well-structured documentation. I’ve created comprehensive technical documents and knowledge bases that not only streamline processes but also empower teams to resolve issues independently, reducing recurring problems.
Experience
Park Street / Cloud Engineer
October 2022 – Present, Miami
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At Park Street, I’ve had the opportunity to work on a variety of cloud projects, leveraging AWS services to build scalable, high-performance applications. I’ve streamlined deployment processes by managing CI/CD pipelines through GitHub, GitLab, AWS CodePipeline, and CodeBuild, ensuring faster, more reliable releases.
From managing PHP, MySQL, and other major application version upgrades and system patching to integrating monitoring tools like New Relic, Datadog, and Qualys, I’ve kept our systems optimized and secure. My role also involves managing infrastructure costs by utilizing Reserved Instances and Spot Instances to drive cost savings. Additionally, I’ve worked with technologies like AWS Lambda and Serverless Computing to scale applications efficiently..
Ensuring high availability is critical, and I’ve been able to implement AWS strategies using multiple Availability Zones, custom VPCs, and automation to keep our mission-critical systems running smoothly. Troubleshooting performance issues and conducting security analysis are also key parts of my day-to-day.
Park Street / IT System Administrator
July 2022 – Oct 2022, Miami
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In this role, I was responsible for administering critical systems such as AWS, Google Workspace, NetSuite, PBX, Jira, and Office 365. My primary focus was ensuring seamless integration, optimizing workflows, and enhancing security.
I led our help desk support team, where I resolved technical issues and managed server environments, including Hyper-V and virtualized infrastructure. My efforts resulted in significant AWS cost savings for the company, and I took on the role of IT project coordinator, managing various projects from planning to execution.
Security audits, network management, and system backups were regular tasks, and I made sure we had robust documentation in place for everything from configurations to troubleshooting procedures.
Park Street / Help Desk Coordinator
December 2021 – July 2022, Miami
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As a Help Desk Support Coordinator, I provided comprehensive support for physical and virtual desktops, along with platforms like Google Workspace, AWS, PBX, and NetSuite. I worked closely with end users, resolving technical issues quickly and maintaining high standards of customer service.
I was proud to earn a promotion early on, thanks to my problem-solving skills and proactive approach to resolving issues. I also managed IT equipment inventories and created detailed knowledge base documents to improve our support processes.
Gaumard Scientific / Help Desk Support II
January 2007 – December 2021, Miami
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During my time at Gaumard Scientific, I handled technical support for a wide range of devices, including Windows, iOS, and Android. I became a go-to person for diagnosing complex hardware and software problems and providing tailored solutions for both users and IT staff.
Managing Active Directory, patching systems, and performing regular maintenance were just some of the tasks that helped keep our IT infrastructure running smoothly. I was also involved in documenting technical issues and training my colleagues to enhance the team’s troubleshooting capabilities.
Throughout my time at Gaumard, I was committed to improving the customer experience by introducing new technologies and continuously refining our support processes.
Education
Western Governors University
- Bachelor of Science in Cloud Computing
Graduated with a strong foundation in cloud architecture, infrastructure management, and automation. My coursework included key areas such as Python programming, scripting, database administration, cloud security, DevOps practices, and automation. This program equipped me with the skills to design, deploy, and maintain scalable cloud environments, with a focus on Amazon Web Services (AWS) and modern infrastructure solutions.
Certifications:
Throughout my career, I’ve continuously pursued certifications to stay ahead of the evolving technology landscape. I’m certified across multiple disciplines, including Amazon Web Services (AWS), Linux, Google IT Support, and CompTIA, demonstrating my commitment to mastering cloud infrastructure, system administration, and IT security. Each certification has equipped me with the skills and knowledge necessary to design, implement, and maintain secure, scalable, and efficient IT environments.
- AWS:
- AWS Certified SysOps Administrator
- AWS Certified Solutions Architect
- AWS Certified Cloud Practitioner
- Linux:
- Linux Essentials: Linux Professional Institute
- LFS101x
- Microsoft Azure:
- Microsoft Certified: Azure Fundamentals
- ITIL:
- ITIL® 4 Foundation - IT Service Management Certification
- Google:
- Google IT Support Professional Certificate
- CompTIA:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Cloud+
- CompTIA Project+
- CompTIA Infrastructure:
- CompTIA IT Operations Specialist (CIOS)
- CompTIA Cloud Admin Professional (CCAP)
- CompTIA Cybersecurity:
- CompTIA Secure Cloud Professional (CSCP)
- CompTIA Secure Infrastructure Specialist (CSIS)